| RIM Support |
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| Technological innovations in monitoring, management tools; and decreasing cost of bandwidth has fuelled the growth of Remote IT Infrastructure support. According to a recent McKinsey study India is poised to get a significant part of this business because of the availability of high quality resources, and the delivery maturity of Indian players. |
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| However, most of the service providers are focused on servicing large customers and this leaves the small and midsize segment of the market completely underserved. The small and midsize customers also face the same challenges that the larger companies face on cost, service coverage and quality. |
| IM Tech addresses this market by providing high quality IT support services at a competitive price point. |
| IM Tech also works with onsite based service providers who are on the look out for reducing the current cost, and a partner who can work with them collaboratively on joint got to market initiatives. |
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| IM Tech specializes in the following technology/support area |
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Global Command Center
- 24*7 monitoring of IT infrastructure and applications
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Datacenter Operations Support - Monitoring and Management of Servers and Storage devices
- supports operating systems like Windows, Unix, Linux Solaris etc
- Support storage devices from EMC, Hitachi, IBM
- Ensure high system availability
- Improve operational effectiveness
- Ensure end to end availability at peak performance time
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Network Monitoring and Management
- Support configuration, troubleshooting and administration of complex network systems
- Ensure performance and availability
- Build and integrate new network infrastructure
- Robust in network planning, equipment maintenance, connectivity management, interface support and token authentication
- Support LAN/WAN/VPN/ Internet gateway
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Remote Desktop Support
- End to end ownership of all end user device related issues
- First or Second level point of contact for end users
- Cost effective remote access and troubleshooting
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Database Monitoring and Management
- Provide continuous monitoring and managing of complex databases and ensure performance
- Support databases like Oracle, SQL, DB2 etc
- We support 24x7 database administration with state-of-the-art solution to tasks like migration, patch deployment, replication, upgrades, data loading, and performance turning
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Collaboration Services
- Support exchange and notes platforms
- Monitor and Manage the environment 24*7
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Active Directory Services |
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Security Services – Monitoring and Management of Firewalls, IPS and IDS devices
- Monitor and Manage Firewalls, IDS and IPS devices
- Support CISCO, Symantec, Juniper etc
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| Support Models |
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| Staff Augmentation Model: This is a dedicated model where resources will be working for a single customer using the customer tools and processes. |
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| Managed Services Model: This is a leverage delivery model where resources will be supporting multiple customer using IM Tech’s tools stack and processes. |
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| Customers can take a phased approach by starting with non-peak shift support or weekend support. Most of the customers today face problems in providing 24*7 support for their environment. IM Tech can bridge this gap by providing low cost 24*7 monitoring support for all your IT assets. |
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| Please email: sales@imtechnology.net for any queries |
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| Support Service |
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Staff Augmentation Service |
- Resources support one customer
- Customer Tools and Processes
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Managed Service |
- Resources Support Multiple Customers
- IM Tech provides tools
- IM Tech processes – ITIL compliant
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| RIM Training |
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